How do hunt groups function? If I want to make sure my entire sales team gets a call but my support does not, how can I manage that? Is there a limit to the number of hunt groups I can set up? What is an auto attendant and how is it used?
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I'm looking forward to fidning out this information. I tried other resources, but couldn't find good explanation.
An auto-attendant announces the company and provides the caller with options to dial various departments (i.e. press 1 for sales, 2 for support etc), and to obtain a company directory, or dial by name.
By contrast, a hunt group is an extension or phone number that rings directly to multiple phones defined in the Hunt Group. Calls can be delivered in several different manners. They can be sent sequentially, (i.e. if nobody answers it goes to the next line in the group), or simultaneously, (i.e. all the phones ring and the first to answer takes the call). Other options include, round robin, percentage weighting, least used line etc.
How about Call Centers?
Call Centers require hunt groups to distribute the calls, but Call Center's have more elaborate functionality than simple hunt groups. Call centers normally use ACD (automatic call distribution) systems, or if using a hosted system, they would use Broadsoft's call center application for example. Call center features would include things like: programmable comfort messages played to callers waiting in queue, login/logout for CSRs, call statistics and reporting etc.
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